Terms and conditions

These terms apply to users of agonistparfums.com. They will be valid for all your transactions with AGONIST AB and visits to agonistparfums.com These conditions apply to sales of all products by agonistparfums.com to private individuals.

Card

Card payment’s can be made by credit and debit card. We provide our customers with card payment and through the following payment methods: Visa, Mastercard, Invoice and PayPal. We collaborate with Hips AB to ensure secure and easy payments. All information regarding your payment is encrypted with SSL, which means that no unauthorized person can see your card details, nor can they be stored by us. We do not charge any additional fees for card payments made in our online store.

Invoice

We provide invoice payment with the help of Hips AB and the opportunity to pay after you have received your goods. In cooperation with Hips AB we offer invoice and installment. In case of invoice payment, Hips applies at any time to the invoice terms; U.N. 14 days credit, a reminder fee will be charged for non-payment. If you have bought for less than 60kr, you will receive 29,00 kr, and you have bought for 60 kr or more, we add 60,00 kr in reminder fee. It costs nothing to use Hips Checkout. The invoice will be sent to the e-mail address you specify at the time of purchase and expire within 14 days.  The invoice is dated and sent by e-mail and is to be paid by bankgiro. We charge no (0 kr) in invoice fee.

You can easily find your invoices here: https://hips.com/en/myhips

Privacy Policy

We collect information from you when you make a purchase in our store or subscribe to our newsletter. You may be asked to enter your name, email address, email address, and credit/ debit card information. The information that we collect from you may be used in one of the following ways.

To personalize your experience, improve our website and the customer service, to administer survey and send our monthly newsletter. We recognize the importance of protecting your privacy. We use Secure Socket Lagers (SLL) industry standard to secure your personal information when you place an order in our store.

Security

AGONIST Parfums uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Accuracy and retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the AGONIST Parfums marketing list at any time by contacting us at +46 768 75 07 14 or by contacting us by email info@agonistparfums.com.

Shipping

We collect information from you when you make a purchase in our store or subscribe to our newsletter. You may be asked to enter your name, email address, email address, and credit/ debit card information. The information that we collect from you may be used in one of the following ways.

To personalize your experience, improve our website and the customer service, to administer survey and send our monthly newsletter. We recognize the importance of protecting your privacy. We use Secure Socket Lagers (SLL) industry standard to secure your personal information when you place an order in our store.

Shipping

We will ship from our warehouse within 24 hours with Postnord.

  • Delivered within 2-3 days within Europe
  • Free shipping in Sweden
  • Shipping rate Europe 10 Euro

Taxes and duties

Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs.

Our Return Policy in short

  • Contact AGONIST Parfums before returning any items.  info@agonistparfums.com
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

 

Return Policy

Please contact AGONIST Parfums before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts AGONIST Parfums and gives information relevant and the reason for complaint.

 

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. AGONIST Parfums suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

AGONIST Parfums will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

 

Returning A Package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. AGONIST Parfums is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

 

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, AGONIST Parfums reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

 

All enquiries: info@agonistparfums.com

AGONIST AB

Donso Bryggvag 12

430 82 Donso

Sweden